Contact Us

Send us a message

Fill in the form below and we will reply to your email within within 1 business day. Include your order number (starts with CAV-) if your question is about an existing order.

How to reach us

• Toll-free phone

  +1 (888) 293-5559
  Monday–Friday, 9:00 AM – 5:00 PM Eastern Time

• Email

  support@caraudiovibe.com
  We reply within 1 business day.

• Support hours

  Monday–Friday, 9:00 AM – 5:00 PM Eastern Time. Messages sent outside these hours are answered on the next business day.

• Business address

  Car Audio Vibe
  2198 W Luke Ave, Phoenix, AZ 85015, United States

Please include your order number (it starts with CAV-) for the fastest help. We will never ask you for card numbers, bank passwords or gift cards.

Business information

Car Audio Vibe is an independent online retailer of satellite radios and accessories, operating from the United States. Please email or call us before sending anything to the address above – returns sent without authorization may be delayed. See our Return & Refund Policy.

What we can help with

• Order status, tracking and delivery questions (see the Shipping Policy)
• Changing or cancelling an order before it ships
• Returns, refunds and damaged or incorrect items (see the Return & Refund Policy)
• Payment on delivery questions (see Payment & Billing)
• Which radio, dock or kit suits your needs (see the Compatibility Guide)
• Help with a manufacturer warranty claim (see Warranty Information)
• Setting up and activating your radio if you already have a SiriusXM subscription (see the Setup Guide)

Activation and subscriptions

Car Audio Vibe is an independent retailer, not SiriusXM. Activation help is for customers who already have a SiriusXM subscription. A subscription is sold separately by SiriusXM, and we do not sell or manage subscriptions. For plans, pricing, billing or cancellations, contact SiriusXM at siriusxm.com/contact-us.