Frequently Asked Questions

No. Car Audio Vibe is an independent retailer and is not affiliated with, endorsed by or sponsored by Sirius XM Radio Inc. We sell radio hardware only.

Yes. A SiriusXM subscription is required to listen, and it is sold separately by SiriusXM. We sell the radio hardware and do not sell or manage subscriptions.

Yes, if you already have a SiriusXM subscription. Call us at +1 (888) 293-5559 (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time) or email support@caraudiovibe.com and we will help you activate your radio. Please have your Radio ID and order number ready. Our Setup Guide lists the steps.

SiriusXM. We are an independent retailer and do not sell or manage subscriptions, so plan, pricing, billing and cancellation questions are handled by SiriusXM at siriusxm.com/contact-us.

Add radios to your cart and enter your delivery details. No payment is needed online. We may contact you to confirm your order, then we ship it, and you pay in cash when it arrives. We may call, text or email you to confirm your order and delivery details before it ships.

Cash on delivery only. You pay in cash when your order is delivered. We do not take online or card payments, and you never enter card details on this website. The price shown is the total price you pay, including any applicable taxes. There are no extra fees at delivery.

No. The price shown is the total price you pay, including any applicable taxes. There are no extra fees at delivery. Standard shipping is free.

Yes, as long as it has not shipped. Call +1 (888) 293-5559 or email support@caraudiovibe.com with your order number as soon as possible.

Please make sure someone can receive the order and pay the amount due. If you refuse a delivery without a valid reason, we may not be able to accept future cash-on-delivery orders from you. If the item is damaged or is not what you ordered, you can refuse it and tell us why. See Payment & Billing for details.

Orders ship within 1–2 business days and typically arrive in 3–7 business days. You will receive a tracking number by email.

Not at this time. We ship to addresses in the United States only.

You can return eligible items within 30 days of delivery, with no restocking fee. Your refund is arranged with you after we inspect the return. See the Return & Refund Policy for details.

Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including return shipping, at no cost to you.

Vehicle radios play through your car stereo using Bluetooth (in equipped vehicles), an aux input or FM, depending on the product. Each product page lists the connection options. Our Compatibility Guide explains how to check, and we are happy to help before you order.

Not always. Some listings are the radio only and need a compatible dock kit, which is sold separately. The product page and the Compatibility Guide say exactly what is included and what is not.

No. The DH4 Home Kit and the Portable Speaker Dock are accessories. A compatible radio is sold separately.

Products are covered by the manufacturer's limited warranty, which varies by product. See Warranty Information for the details and how to make a claim. We will help you with any warranty claim.

Call +1 (888) 293-5559 (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time) or email support@caraudiovibe.com. We reply within 1 business day.