Return & Refund Policy

30-day return window

You may request a return within 30 days of the delivery date. Requests made after that period may not be accepted.

What can be returned

To be eligible, an item must be:

• In new or like-new condition, with no damage beyond normal handling;
• Complete, with all accessories, manuals and original packaging included; and
• Accompanied by your order number or proof of purchase.

How to start a return

1. Email support@caraudiovibe.com with your order number and the reason for the return.
2. We will reply within 1 business day with a Return Authorization and return instructions.
3. Pack the item securely and ship it to the address we provide. Please do not send returns without an authorization, as they may be delayed. Our business address is 2198 W Luke Ave, Phoenix, AZ 85015, United States.
4. Keep your tracking number until your refund is confirmed.

Return shipping costs are the customer's responsibility unless the item arrived defective, damaged or was not what you ordered (see below).

Refunds

Because you pay cash on delivery, there is no card or online payment to reverse. After we receive and inspect your return, we will email you to confirm and arrange your refund by a method we agree with you (for example a bank transfer or a mailed check). Approved refunds are sent within 5–10 business days of confirmation. Original shipping charges (if any) are refunded only when the return is due to our error.

If you refuse a delivery at your door before paying, you owe nothing, but please tell us why so we can help. Please see our payment on delivery terms.

Defective, damaged or wrong items

If your item arrives damaged, does not work, or is not the item you ordered, contact us within 7 days of delivery. We will arrange a replacement or a full refund, including return shipping, at no cost to you. Items may also be covered by the manufacturer's limited warranty; we will help you with any warranty claim.

Radio subscriptions

We sell hardware only. SiriusXM subscriptions are sold and billed separately by SiriusXM. If you activated a subscription, you are responsible for cancelling it with SiriusXM; returning a radio to us does not cancel your subscription. We are not able to cancel, change or refund SiriusXM subscriptions.

Exceptions

• Items returned damaged, missing parts, or showing signs of misuse may be refused or refunded partially.
• Items returned without prior authorization may be refused.
• Items that have been modified, or that are returned in a condition worse than how they were received, may be refunded in part to reflect the loss in value.

Questions

Contact us at support@caraudiovibe.com or +1 (888) 293-5559 (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time). See also our Shipping Policy and Terms of Service.