Shipping Policy

Where we ship

We currently ship to addresses in the 50 United States (including AK and HI) – no PO boxes for freight carriers. We do not ship outside the United States at this time, and we are unable to deliver to P.O. boxes on some carriers. Please enter a street address at checkout.

Order processing

Orders are processed within 1–2 business days of order confirmation, Monday through Friday, excluding U.S. public holidays. Orders placed after business hours or on weekends are processed on the next business day.

If an item is delayed or unavailable, we will email you promptly with your options, including a full refund.

Delivery times

Standard delivery typically takes 3–7 business days after your order has shipped. These are estimates, not guarantees. Delivery may take longer during peak periods, severe weather, or carrier delays.

Shipping cost

Standard shipping is free on all orders within the United States. The shipping cost is always shown before you place your order. The price shown is the total price you pay, including any applicable taxes. There are no extra fees at delivery.

Payment on delivery

Payment is cash on delivery (COD): you pay in cash when your order is delivered. We do not take any online or card payments and never ask for card details on this website. See also Payment & Billing.

• The total amount due on delivery is shown on your order summary page.
• Please have the exact amount in cash ready when your order arrives.
• We may call, text or email you to confirm your order and delivery details before it ships.
• If you are not available to receive the order or you refuse it without a valid reason (for example, the item is damaged or is not what you ordered), we may not be able to accept future cash-on-delivery orders from you.

Tracking

When your order ships, we email a confirmation with a tracking number to the email address you provided at checkout. Please allow up to 24 hours for tracking information to update.

Lost, damaged or wrong items

• Damaged on arrival or wrong item: contact us within 7 days of delivery with your order number and photos. We will ship a replacement or refund you, at no cost to you.
• Package marked delivered but not received: please check with neighbors and your household, then contact us within 7 days so we can open a carrier investigation.
• Incorrect address: please review your address carefully at checkout. If an order is returned to us because of an incorrect address, we can reship once you cover the additional shipping cost.

For returns, see our Return & Refund Policy.

Questions

Email support@caraudiovibe.com or call +1 (888) 293-5559 (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time). We reply within 1 business day.