Support
Last updated: October 6, 2026
Help with your Car Audio Vibe order and the radio you bought from us.
Orders, delivery and returns
Processing and delivery times, tracking and what to do about lost or damaged parcels.
Return most items within 30 days of delivery.
Cash on delivery: what you pay, when you pay, and how refunds work.
Manufacturer warranty periods, what is covered and how to claim.
Your radio
Unpack, connect, power on and activate your radio.
Which radios, docks and kits work together.
Quick answers to common questions.
Talk to a person by phone or email.
Talk to us
Call +1 (888) 293-5559 (toll-free, Monday–Friday, 9:00 AM – 5:00 PM Eastern Time) or email support@caraudiovibe.com. We reply within 1 business day. Please include your order number, which starts with CAV-, so we can help quickly.
Activation and subscriptions
Already have a SiriusXM subscription? We can help you activate your radio. Call +1 (888) 293-5559 or email support@caraudiovibe.com and we will guide you through it. Our Setup Guide lists what to have ready.
Car Audio Vibe is an independent retailer, not SiriusXM. Activation help is for customers who already have a SiriusXM subscription. A subscription is sold separately by SiriusXM, and we do not sell or manage subscriptions. For plans, pricing, billing or cancellations, contact SiriusXM at siriusxm.com/contact-us.