Warranty Information
Last updated: October 6, 2026
Our radios and accessories are made by SiriusXM and are covered by the manufacturer's limited warranty.
Overview
The warranty is provided by the manufacturer, not by Car Audio Vibe. Car Audio Vibe is an independent retailer. We will help you with any claim, and our own return policy also applies.
The information below summarizes the manufacturer's published limited warranty so you know what to expect before you buy. The warranty insert supplied with your product is the official document. If anything here differs from that insert, the insert applies.
Coverage by product
Warranty periods vary by product. These are the periods published by SiriusXM for the models we sell, counted from the date of purchase by the original retail purchaser:
| Product | Manufacturer warranty |
|---|---|
| SXM Roady BT Satellite RadioModel SXVRBT1 | 90 days |
| SiriusXM Onyx EZR with Vehicle KitModel SXEZR1V1 | 90 days |
| SiriusXM DH4 Dock & Play Home KitModel SXDH4 | 12 months |
| SiriusXM Portable Speaker DockModel SXSD2 | 90 days |
| SXM Onyx EZR Satellite Radio (radio only) | See the warranty insert supplied with the product |
What the warranty covers
The manufacturer's limited warranty covers defects in materials and workmanship. If a covered defect appears during the warranty period, SiriusXM may, at its option, repair the product or replace it with a new or reconditioned product at no charge for parts and labor. A replacement product is warranted for 30 days or the remainder of the original warranty period, whichever is longer.
What it does not cover
According to the manufacturer's published terms, the warranty does not cover:
- Products sold as used, as-is, reconditioned or refurbished
- Software stored on internal or removable memory
- Non-rechargeable batteries, adhesive pads and fasteners
- Costs of installing, removing or reinstalling the product
- Correcting installation problems, such as static or noise from outside sources and antenna placement
- Defects or damage caused by alteration, improper installation or removal, third-party accessories, mishandling, misuse, neglect, accident, power surges or acts of nature
- SiriusXM subscriptions, channels, signal coverage and service. These are provided by SiriusXM and are not part of a hardware warranty
How to make a claim
- Contact us first if you like. Email support@caraudiovibe.com or call +1 (888) 293-5559. We will help you work out whether the issue is a setup matter or a possible defect and guide you through the claim.
- Keep your proof of purchase. Your order number (shown on the confirmation page and in the confirmation we send you) is your proof of purchase. The manufacturer will ask for it.
- Contact the manufacturer. Follow the claim instructions on the warranty insert in your box, or contact SiriusXM at siriusxm.com/contact-us, with your proof of purchase and a description of the problem. Under the manufacturer's published terms, you pay to ship the product to the approved service center.
Warranty eligibility and service decisions are made by the manufacturer. We cannot repair products ourselves.
Problems on arrival
Separate from the manufacturer's warranty, if your order arrives damaged, does not work, or is not the item you ordered, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including return shipping, at no cost to you. You can also return most items within 30 days of delivery. See our Return & Refund Policy.
A radio that is not compatible with a dock or vehicle you already own is not a defect. Please check the Compatibility Guide or ask us before you order.
Your legal rights
This page does not limit any rights you have under applicable law. Some states do not allow limits on how long an implied warranty lasts, so some limits in the manufacturer's terms may not apply to you. See also the warranty section of our Terms of Service.
Questions
Contact us at support@caraudiovibe.com or +1 (888) 293-5559 (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time). We reply within 1 business day.